Volunteer Engagement Manager

Simpson Housing Services
160 Glenwood Avenue
Minneapolis, MN 55405
United States

Category
Industry
Charitable / Not for Profit
Listing Start Date
4/20/2021
Listing End Date
5/31/2021
Application Closing Date
5/31/2021
Manages Others
No
Experience Required
Yes
Pay
From $50,000 To $58,000
Per Year    
Employment Type
Employee
Work Schedule
Full-Time
Travel
Some Travel

Description

Why Work For Simpson?


Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.


Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.




COMMITMENT TO DIVERSITY & RACIAL JUSTICE


Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.




How Can You Contribute?


The Volunteer Engagement Manager is responsible for leading the shelter meal program by engaging volunteer support. The Volunteer Engagement Manager creates volunteer opportunities, recruits volunteers, facilitates orientation and training, models Simpson Housing’s commitment to antiracism, and provides recognition. The Volunteer Engagement Manager builds relationships with individuals, promotes an enhanced understanding of Simpson Housing Services (SHS); and develops partnerships with area faith communities, corporations, and civic organizations.

This position will be partially remote during the pandemic but is anticipated to shift to in-office work in fall 2021 when Simpson Housing’s new office construction is complete. Further, while temporarily remote, weekly in person attendance at the temporary SHS office and shelter will be required for printing paperwork, reviewing supplies in the shelter kitchen, and meeting with shelter staff and volunteers. SHS follows established protocols to ensure a clean and safe working environment including mask wearing, social distancing and frequent sanitizing at its locations. SHS will provide necessary technology, including a laptop for remote work.

Hours for this position are flexible and generally Monday to Friday, 9 am – 5 pm. This position will work one evening per week to meet a volunteer group in person and occasional weekends are required to provide training opportunities for volunteers.



Responsibilities


Effectively recruit and coordinate volunteer meal groups:

  • Write volunteer position descriptions and communicate expectations clearly.
  • Manage the VolunteerHub database for the meal sign-up process; including user groups, landing pages, and prompting individual volunteers to register and sign in.
  • Communicate regularly with volunteers through email and phone, ensuring qualified and supported volunteers are signing up for available meal dates.
  • Actively recruit groups and individuals from a variety of communities; including civic groups, faith communities, business communities, schools, and the general public; website recruitment.
  • Give special attention to recruiting volunteers who identify as Black, Indigenous, or a Person of Color (BIPOC), individuals with lived experience of homelessness, and individuals who identify as LGBTQ.
  • Communicate and collaborate with the shelter team to ensure that the shelter program needs and volunteer needs are met.
  • Communicate program changes and agency decisions constructively, demonstrate flexibility, and guide volunteers through change.
  • Engage volunteer groups with financial barriers by managing a small budget and providing reimbursements for meal expenses.


Retain quality volunteers and provide education opportunities:

  • Give special attention to welcoming new volunteers. Write and maintain a volunteer handbook, provide shelter tours, coordinate shadowing opportunities, and seek feedback.
  • Create educational content and facilitate orientation and training.
  • Coordinate opportunities for volunteer continuing education. Topics may include racial justice, kitchen and food safety, homelessness, affordable housing, and advocacy. Engage paid facilitators with specific expertise as needed.
  • Seek advocacy opportunities that support the community served by SHS, communicate opportunities to volunteers and participate in activities where possible.
  • Greet meal groups and conduct shelter tours with a goal of greeting at least one meal group per week.
  • Seek feedback from volunteers and staff to ensure continuous program improvement.
  • Inspire and motivate volunteers to increase engagement and retention.
  • Maintain and update kitchen signage and ensure the volunteer desk in the shelter kitchen functions well. Take regular inventory of cooking and serving supplies and restock as needed.
  • Engage the shelter team, Director of Volunteer Engagement, Shelter Managers, Director of Advancement and Communications, and the Executive Director, in greeting and recognizing key supporters.
  • Coordinate opportunities to thank and acknowledge volunteers through written and verbal communication, birthday cards, and other forms of recognition.


Commitment to antiracism, equity, and social justice:

  • Demonstrate a personal commitment to antiracism and provide antiracist modeling for volunteers.
  • Participate in meetings, workshops, trainings and gatherings focused on antiracism, equity, diversity, inclusion and other related topics.
  • Partner with volunteers on their learning and provide resources for volunteers to grow during their antiracist journeys.
  • Set clear expectations for volunteers around a personal commitment to learning. Collaborate with the Director of Volunteer Engagement when volunteers are not willing to meet expectations. The decision to terminate relationships may happen on occasion.
  • Partnering with volunteers on their journey to be antiracist can be heavy emotional labor. The Volunteer Engagement Manager will have the support of the Director of Volunteer Engagement whenever needed. If the Volunteer Engagement Manager does not have the capacity to undertake this emotional labor at a given time, the Director of Volunteer Engagement will step in to provide respite.

Coordinate catering relationships during COVID-19:

  • Maintain regular communication with caterers.
  • Ensure that open shelter meals are covered by caterers.
  • Submit catering invoices for payment on a weekly basis.

Provide support to the volunteer engagement department:

  • Assist supervisor with volunteer recruitment and volunteer recognition for all of Simpson Housing Services’ volunteers.
  • Provide administrative support and project management as requested by supervisor.
  • Attend shelter team meetings regularly and other team meetings or trainings within Simpson as requested.
  • Maintain ServSafe certification.


Support the Advancement Team and fundraising goal:

  • Collaborate with supervisor and the Advancement and Communications team on engagement opportunities for donors and volunteers.
  • Identify strategic partners and cultivate long-term relationships. Participate in planning financial giving and growth opportunities for volunteer groups.
  • Encourage financial giving.
  • Provide ideas for agency communication materials, including public volunteer recognition.

Complete accurate and thorough documentation and record-keeping in a timely manner:

  • Ensure accuracy, completeness, and confidentiality of volunteer records using VolunteerHub and Raiser’s Edge.
  • Support funding, grant writing, audit, and volunteer engagement reports.
  • Maintain accurate records including employee time sheets and travel expenses.

Provide positive representation of SHS through public relations and networking:

  • Represent SHS at internal and external events, fairs, and public opportunities. Interpret the agency to constituents; speak to community organizations or groups regarding SHS and its programs.
  • Collaborate with other volunteer coordinators through networks and membership to achieve shared goals.
  • Participate in staff meetings.
  • Participate in opportunities to grow as a volunteer engagement professional.


Demonstrate essential knowledge, abilities, and skills:

  • Strong writing skills, especially related to volunteer content – position descriptions, handbooks, orientations, trainings, and engaging emails.
  • Possess superior computer and typing skills, with experience in Microsoft Word and Outlook.
  • Demonstrate ability to learn additional computer skills and programs as necessary. Ability to become proficient in the use of Raiser’s Edge, VolunteerHub, and Microsoft 365.
  • Excellent organizational and time management skills, meticulous attention to detail, and committed follow through.
  • Skilled at speaking to groups in an engaging and persuasive manner.
  • Ability to communicate effectively with supervisor, participants, staff, donors, volunteers. Ability to build rapport with program participants. Ability to collaborate well with colleagues and cross-functional teams.
  • Demonstrate sensitivity in handling confidential information.
  • Ability to promote a professional work environment that is affirming, respectful, equitable, and understanding of diverse people.
  • Ability to work very well independently, with excellent skills in teamwork and collaboration.
  • Ability to be flexible and manage time. Have organizational skills and be able to multi-task in order to accomplish day-to-day activities. Willingness to be flexible with work schedule in support of deadlines, meetings, and events.
  • Adhere to standard framework of boundaries in all interactions with guests, donors, volunteers, staff, and public.



Scope of Position


This position will be part of the Volunteer Engagement team and will work closely with the Director of Volunteer Engagement to manage volunteers, build long-term relationships and partnerships, and increase visibility for SHS. This position also collaborates closely with the shelter team and the Advancement and Communications department to meet goals and outcomes. This is a 40 hours per week, salaried/exempt position. Typical hours are business hours Monday through Friday, with the expectation that at least one meal group is greeted per week, generally around 5-7 pm. Some evenings and weekends required.



Job Requirements:

  • Two years of experience coordinating volunteers and conducting presentations for groups.
  • Knowledge of the philosophy, practices, and trends of volunteerism.
  • Strong relationship skills, and verbal and written communication skills. Empathy for volunteers and an understanding of their needs.
  • Commitment to antiracism and a dedication to learning.
  • Demonstrated computer skills.
  • Detail-oriented with the ability to multi-task in a fast-paced environment.
  • Driver’s License and access to a vehicle are required.

Desired:

  • Experience in working in a non-profit organization.
  • 3 or more years’ experience in administrative and organizational tasks.



Essential Mental Functions

To provide adequate assistance to volunteers, the employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

The employee must possess excellent problem-solving skills, superior strategic and analytical thinking skills including the ability to gather, absorb, and synthesize information from a variety of sources.

The employee must be self-motivated, result-oriented, and goal-focused.

The employee must have demonstrated success in working independently and as part of a team and in managing multiple tasks simultaneously.

The employee must understand homelessness and be able to communicate SHS’ mission. The employee must also be able to communicate housing and shelter programs to stakeholders.

When faced with situations where policies and procedures do not apply, the employee must determine the appropriate action based on experience and judgment in consultation with their supervisor.

Essential Physical Functions

Employee must be able to hear and speak, in order to communicate with volunteers, staffand supporters in person, on the telephone and in writing. Employee must be able to move about the office location. The employee must be able to lift and carry up to 25 pounds on a frequent basis.

Percentage time spent away from main office/location:

Time inside: 55%, Time outside: 40%, Agency travel time required: 5%

Travel includes travel within the community including but not limited to community meetings.


Percentage time spent in direct care: 0%


Type of guidance and supervision received: Supervisor will provide regular support.


Number of Direct Reports: None


Number of In-direct Reports: Provides volunteer/intern supervision


Budget Responsibility: None


 
Requirements
Job Requirements:

Two years of experience coordinating volunteers and conducting presentations for groups.
Knowledge of the philosophy, practices, and trends of volunteerism.
Strong relationship skills, and verbal and written communication skills. Empathy for volunteers and an understanding of their needs.
Commitment to antiracism and a dedication to learning.
Demonstrated computer skills.
Detail-oriented with the ability to multi-task in a fast-paced environment.
Driver’s License and access to a vehicle are required.

Desired:

Experience in working in a non-profit organization.
3 or more years’ experience in administrative and organizational tasks.




Essential Mental Functions

To provide adequate assistance to volunteers, the employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

The employee must possess excellent problem-solving skills, superior strategic and analytical thinking skills including the ability to gather, absorb, and synthesize information from a variety of sources.

The employee must be self-motivated, result-oriented, and goal-focused.

The employee must have demonstrated success in working independently and as part of a team and in managing multiple tasks simultaneously.

The employee must understand homelessness and be able to communicate SHS’ mission. The employee must also be able to communicate housing and shelter programs to stakeholders.

When faced with situations where policies and procedures do not apply, the employee must determine the appropriate action based on experience and judgment in consultation with their supervisor.


Essential Physical Functions

Employee must be able to hear and speak, in order to communicate with volunteers, staffand supporters in person, on the telephone and in writing. Employee must be able to move about the office location. The employee must be able to lift and carry up to 25 pounds on a frequent basis.
Employer
Sandrine Lah
160 Glenwood Avenue
Minneapolis MN 55405
United States
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