Support Services Representative (Spanish-Speaking)

Job Posted 5/25/2023
The Family Partnership
1527 E Lake Street
Minneapolis, MN 55407
United States
Category Jobs
Experience Required
Other Great Industries
$16.00 Per Hour
Job Description

Are you interested in joining a dynamic, evolving organization that clears the path to success for our most vulnerable community members? You will be joining a diverse team of committed professionals that are dedicated to making a difference for families. The Family Partnership is seeking a Support Services Representative who is bilingual in the English & Spanish languages to work Monday through Thursday from 12:00pm to 8:00pm and Friday 9:00am to 5:00pm. As part of the Support Services Team, this position provides a variety of clerical, facilities and customer service support to ensure the efficient operation of the agency’s programs and mission.


  • $1,000 hiring bonus after 3 months of employment!
  • $16.00 per hour
  • Generous paid time off
  • 10 paid holidays per year
  • Strong emphasis on employee self-care and work-life balance
  • Competitive medical, dental, and vision benefits
  • Company-paid life insurance and long-term disability
  • Agency sponsored retirement savings plan

JOB SUMMARY: As part of the Support Service Team, this position will provide a variety of clerical and customer service support to ensure the efficient operation of the agency’s programs and mission, which includes office support for the Behavioral Health Department, Family & Community Programs, and Early Childhood programs. The position requires a detail-oriented individual who can function well as part of a team as well as independently in a fast-paced environment. Candidates must be able to present a professional image at all times while working with a variety of people from diverse backgrounds.


Program and Facility Support

  • Serve as either the main support staff or relief support staff.
  • Answer phones, take messages, and redirect calls.
  • Schedule appointments including intakes, resolve scheduling conflicts, and manage calendars.
  • Maintain comprehensive knowledge of the agency, programs, and staff to provide assistance and information to visitors and clients.
  • Obtain client/participant information to provide services or make referrals.
  • Receive service or program fees.
  • Ensure adequate maintenance of agency property to meet programmatic needs.
  • Make copies, send and receive faxes.
  • Type correspondence, word processing, and data entry.
  • Process incoming and outgoing mail.
  • Ensure filing and file maintenance is up-to-date and accurate.
  • Generate reports.
  • Create and/or complete forms/documents for various programs, staff members, participants, and/or clients.

Credentialing, Authorizations, and Billing

  • Attend meetings on-site or at other locations.
  • Provide assistance or fill-in at other agency locations as needed.
  • Record and maintain confidential participant/client information.

HIPPA Compliant

  • Proactively resolve issues and find solutions to meet agency needs for staff and clients.
  • Maintain an orderly and up-to-date supply inventory.
  • Assist with the set-up and cleanup of conference rooms.
  • Implement systems to aide in the flow of paperwork and internal communications.
  • Ensure organization and cleanliness of the building.

Database and Technology

  • Maintain working knowledge of the databases, Procentive and ClientTrack.
  • Ensure accurate and timely data entry in all databases.
  • Support agency wide Quality Improvement activities.
  • Ability to retrieve data from database in report format.
  • Maintain high level of knowledge on agency technology including video conferencing, Microsoft Office, etc.
  • Maintain equipment and assist with troubleshooting when issues arise.
  • Manage vendor relations and oversee service calls for maintenance of office equipment including fax, copiers, etc.


Education and Experience:

  • High School diploma/GED.
  • Three years of administrative work experience, preferred experience of one year in a clinical setting.
  • Bilingual in Spanish and English languages.

Knowledge, Skills and Abilities:

  • Ability to work as part of a team as well as independently in a fast-paced environment.
  • Ability to travel other locations as needed.
  • General knowledge of office functions and equipment.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • General knowledge of office operations and procedures.
  • Ability to input and retrieve data from a database system.
  • Effective verbal and written communication skills.
  • Excellent customer service, detail orientated and problem-solving skills.
  • Ability to manage time effectively and prioritize.
  • Ability to manage several activities simultaneously.
  • Ability to maintain client confidentiality.
  • Must be able to present a professional appearance at all times while working with a variety of people from diverse backgrounds.

Licenses and/or Certifications:

  • Valid driver’s license, access to reliable transportation, and the ability to meet The Family Partnership’s driving record requirements.

The Family Partnership has a mandated vaccination policy implemented for all employees, subject to reasonable accommodation required by law.

ORGANIZATION SUMMARY: For more than 140 years, The Family Partnership has built strong families, vital communities, and better futures for children. We fulfill our mission through counseling, education, and advocacy, primarily in the greater Minneapolis and St. Paul area.

We Believe: Families, no matter what their form, are the foundation of strong communities.

Our Purpose Is To: Clear the path for family success.

We Pursue This By:

  • Championing the two-generation approach
  • Preventing and overcoming adverse childhood experiences
  • Demonstrating leadership in thought and action
  • Building partnerships based on trust.

Diversity and open expression are fundamental to the work of The Family Partnership. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.

The Family Partnership participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at