Shelter Advocate - Overnights, Full-time

Simpson Housing Services
2740 1st Ave S.
Minneapolis, MN 55404
United States

Charitable / Not for Profit
Listing Start Date
Listing End Date
Application Closing Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
From $15.00 To $15.00
Per Hour
Employment Type
Work Schedule
No Travel


Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.



Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.


How Can You Contribute?

This position will provide a hospitable, safe, secure, clean, supportive, and affirming environment for single adult men or women in need of overnight shelter. This position will also provide advocacy, support, direction, resources and referrals to shelter guests, as needed.

The shifts are awake overnights, primarily between the hours of 10:45pm to 9:15am. This is a full-time position that includes weekdays, weeknights and holidays.




Facilitate positive on-site shelter operations: 

  •  Know, communicate, and uphold shelter rules.
  • Read shelter notes and request updates from both staff and volunteers.
  • Coordinate paperwork (as appropriate), greet and screen guests at the opening of the shelter.
  • Greet, update, and supervise interns, volunteers and meal groups.
  • Provide a hospitable environment for guests and volunteers.
  • Assist with shelter maintenance as needed including: clean bedding, storage, and unused lockers, put away donations, clean refrigerator.
  • Be available for questions and information for all shelter guests.
  • Be aware of needed supplies and retrieve from the appropriate location.
  • Complete daily duties of shelter staff as required.

Provide quality coordination of services:

  • Communicate and coordinate services with all team members. Attend team meetings as available.
  • Attendance and timeliness for scheduled shifts and other team meetings.
  • Ability to assist and support guests with crisis and conflict management issues.
  • Communicate regularly with Supervisor.
  • Be informed of issues of homelessness and the shelter system
  • Other duties as assigned.

Complete accurate and thorough documentation and record-keeping in a timely manner:

  • Update statistics on computer, if trained to do so.
  • Log clear and concise case notes of daily events.
  • Maintain accurate records including employee time sheets.

Provide positive representation of SHS through public relations and networking:

  • Interpret and promote the program to constituents, speak to community organizations or church groups.
  • Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.
  • Professional behavior, dress, and conduct are expected in all aspects of work with guests as well as contact with the volunteers and public.

Demonstrate essential knowledge, abilities and skills:

  • Ability to work very well independently, with excellent skills in teamwork and collaboration.
  • Ability to be flexible and manage time.
  • Ability to communicate effectively, positively and professionally with participants, providers and others.
  • Ability to work with individuals from very diverse backgrounds.
  • Ability to perform non-traditional tasks while meeting participant needs.
  • Ability to maintain confidentiality.
  • Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Essential Physical Functions

The employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the shelter locations. Employee must be able to lift up to 25lbs on an occasional basis.

Percentage time spent away from main office/location:
Time inside: 100%, Time outside: 0%, Agency travel time required: 0%

Percentage time spent in direct care service: 100%

-High school diploma or GED.
-written and verbal communication skills.
-Patience, flexibility, ability to listen, assertiveness and compassion.
-Ability to be decisive and effective under pressure.
-Ability to maintain composure in crisis situations.
-Knowledge or experience with low-income and homeless populations is preferred.
-Experience working with low-income individuals, diverse populations, and those who are homeless desired.
-Knowledge of mental health, chemical dependency, physical or sexual abuse is desired.
-Minimum of 1-year experience in providing direct social services desired
Sandrine Lah
2100 Pillsbury Avenue South
Minneapolis MN 55404
United States
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