Resident Connections Coordinator

Simpson Housing Services
160 Glenwood Avenue
Minneapolis, MN 55405
United States

Charitable / Not for Profit
Listing Start Date
Listing End Date
Application Closing Date
Manages Others
Experience Required
Degree Required
From $38,000 To $42,000
Per Year    
Employment Type
Work Schedule
No Travel


Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.

Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.


Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

How Can You Contribute?

This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo (formerly Resource, Inc. OR RESOURCE Chemical and Mental Health). The position will provide supportive services to residents at Aeon’s OHP properties. OHP is a set of Aeon buildings that provides formerly homeless single adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes and the community. This energetic and adaptable employee will work as part of a team to assist residents to maintain housing, support access to community resources, and foster community engagement and resident leadership. The Resident Connections Coordinator (RCC) must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co-occurring challenges and conditions associated with long-term homelessness.

The RCC will work as part of a team comprised of staff from three different agency partners (Simpson, Aeon, and Avivo). The team supports individuals at the Continental, one of Aeon’s OHP properties.

Hours for this position are Mondays to Fridays, 9-5pm.

COVID-19 Vaccinate Mandate

In compliance with the new federal mandate for COVID-19 Vaccination, all Simpson employees must be vaccinated.


Provide quality service to participants:

  • Welcome new residents and actively build relationships, explaining the resident services program, and offering information and support to those wishing to access resources.
  • Develop supportive professional relationships with residents that help enhance the quality of their lives, empower and encourage them in taking the steps to achieve self-sufficiency.
  • Identify, develop and maintain referral partnerships with local social service agencies that effectively assist residents to achieve their basic needs and life goals in areas including education, employment, mental and physical health. Accessing mental health crisis services or Adult Protective Services for residents is a common component of the position.
  • Partner with Property Management when a resident is in jeopardy of eviction and offer support to the resident to positively and quickly rectify the situation.
  • Provide flexible services during times that meet needs of participants.

Provide opportunities for community engagement for residents:

  • Facilitate resident meetings with Property Management and implement community engagement activities such as support groups, movie/game nights, resident leadership council, community health education workshops and social celebrations, often with the support of outside volunteers.
  • Provide support and leadership to team members to enhance community engagement at both the Continental.
  • Ensure residents are informed of opportunities to participate in the direction of programs, and that residents have bona fide and systematic access for expressing concerns and affecting positive change.
  • Encourage and facilitate resident leadership through the RPC and other resident leadership opportunities.

Demonstrate teamwork and collaboration skills with 3 different agency partners:

  • Communicate and coordinate services with all team members. Attend regular team meetings and other required meetings.
  • Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

  • Maintain individual files, including case notes, signed data privacy, intake and discharge summaries, and Releases of Information.
  • Understand and comply with necessary documentation for MN Housing and Hennepin County Specialized Choice GRH.
  • Develop reports as required.
  • Maintain accurate records including employee time sheets and travel expenses.
  • Participate with funding reports, grant writing and site visits as requested.
  • Other duties as assigned.

Provide positive representation of SHS and the partnership through public relations and networking:

  • Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings.
  • Interpret and promote the program to constituents, speak to community organizations or volunteer groups.
  • Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.

Demonstrate essential knowledge, abilities, and skills:

  • Ability to work very well independently, with excellent skills in teamwork and collaboration.
  • Ability to be flexible and manage time.
  • Knowledge of Harm Reduction/Housing First Model and commitment to that model.
  • Knowledge of trauma-informed service and motivational interviewing techniques.
  • Keep up to date and knowledgeable on community resources and trends. Expand knowledge base around topics that affect OHP resident population.
  • Ability to communicate effectively, positively and professionally with participants, providers, landlords, family members and others.
  • Ability to work with individuals from very diverse backgrounds.
  • Ability to perform non-traditional tasks while meeting participant needs.
  • Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
  • Have organizational skills and be able to multi-task in order to accomplish the day-to-day activities.
  • Must possess superior computer skills, with experience in Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary.
  • Ability to maintain confidentiality.
  • Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities may change at any time with or without notice.

Scope of Position

This position provides Resident Connections services as part of the Opportunity Housing Partnership. The position will serve residents at the Continental through community engagement opportunities and resident leadership building. The RCC will also provide as needed support to OHP residents, primarily those resident not engaged in case management services.

Participant populations may include those with chemical abuse issues, criminal histories (drug charges, prostitution, fraud, etc.), trauma, grief, and/or mental health issues.

Employee must share in Housing Services philosophy:

  • People who are homeless, who use drugs and who may live with a mental illness can successfully keep and maintain their housing.
  • Housing is a right. No one should be denied housing for any period of time because of failure in treatment or for failing to choose treatment.
  • People should be met where they are at and offered housing immediately.
  • Harm reduction strategies are a valid and preferred way to work with long-term homeless populations.
  • Housing and services are two separate areas with separate criteria for operation and evaluation. Housing should never be used to coerce people into services they would otherwise not choose.
  • Full community integration will be a primary goal.
  • Consumers make their own choices.
  • Recovery from mental illness is possible.

This position may provide back up for other team members, including GRH case managers, during periods of absence or during times of increased workloads.

Job Requirements:

  • Bachelor’s degree in Human Resources, Human Services and/or related field of study or equivalent experience is required.
  • Experience working with individuals who are homeless or having personally experienced homelessness.
  • Very broad knowledge of housing resources.
  • Must be computer proficient.
  • Driver’s license and access to a car required.
  • Must be fully vaccinated for COVID19


  • Experience working with adults with mental illness.
  • Experience working with adults with chemical dependency.
  • Experience working with adults with co-occurring mental illness and substance abuse disorders strongly preferred.

Essential Mental Functions

The employee, in collaboration with the participant, must determine the needs of the participants and how best to meet these needs. This means, the employee will assess a participant’s situation to be able to identify more fully the needs of the participants.

To provide adequate assistance, the employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

To interpret policies and guidelines, employee must draw on analytical abilities.

The employee must understand and apply knowledge of domestic abuse, childhood trauma, grief and loss, sexual violence and exploitation, homelessness, social support systems, advocacy, tenant law and case management in terms of providing services to individuals in crisis.

The employee must be aware of personal safety.

Essential Physical Functions

The employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places (such as apartment buildings). Employee must be able to lift items up to 40 pounds on an occasional basis. Employee must be able to drive a van.

Percentage time spent away from main office/location:

Time inside: 90%, Time outside: 10%, Agency travel time required: 5%

Travel includes travel within the community including attending community meetings, and accompanying participants to appointments.

Percentage time spent in direct care: 80% (includes travel time)

Type of guidance and supervision received: Will participate in regular team meetings as well as bi-weekly direct supervision meetings.

Number of Direct Reports: None

Number of In-direct Reports: May provide volunteer/intern supervision

Budget Responsibility: Approximately $5000 to $10,000 annually

Sandrine Lah
160 Glenwood Avenue
Minneapolis MN 55405
United States
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