Referral Intake Coordinator

Make-A-Wish Foundation of Minnesota
1919 University Avenue West, Suite 415
Saint Paul, MN 55104
United States

Category
Listing Start Date
10/5/2021
Manages Others
Yes
Degree Required
Yes
Security Clearance Required
No
Pay
From $18.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time

Description

About Make-A-Wish  

At Make-A-Wish, we are more than a great place to work — we are an organization that changes lives.  Since 1982, Make-A-Wish® Minnesota has granted over 6,000 wishes and developed one of the nation’s most-loved brands.  Our work creates hope, strength, and joy for wish kids, their families, and entire communities. With a staff of 20 and more than 450 volunteers throughout the state, Make-A-Wish Minnesota grants a wish every 33 hours.   

 

Make-A-Wish Minnesota relies on the generous support of individuals, corporations, grants, and special events to grant wishes for Minnesota children with critical illnesses statewide. Make-A-Wish is committed to championing diversity, equity, and inclusion, fostering an organization that is accessible and welcoming.  This position is eligible for a generous benefits package including paid time off and a 401k plan.  Our office is located in St. Paul, though employees are currently working in a hybrid office use model.   Learn more about us at mn.wish.org.

Summary 

The Referral Intake Coordinator provides essential support to the Program Department by coordinating all aspects of the wish referral intake and processing for the Foundation.  As one of the first contacts a wish family will have with the Foundation, this individual must have excellent customer service skills and the ability to develop a positive rapport with families, volunteers and medical professionals.  In addition, this individual must possess excellent written and verbal communication skills, impeccable attention to detail, and the ability to manage multiple projects and deadlines at a time.  



 


 
Requirements
Responsibilities
o Takes referrals for potential wish kids and imports data of wish child information into database accurately.
o Successfully manages and processes medical paperwork to medical professionals.
o Evaluates eligibility in accordance with national and local policies.
o Follows-up with medical professionals on paperwork and/or eligibility questions.
o Creates and maintains all electronic wish files.
o Makes initial phone calls to families to discuss next steps in the process.
o Processes and tracks wish granting paperwork.
o Works with and supports wish granting volunteers to prepare for initial visits with families.
o Schedules, coordinates, and acts as staff lead at initial visits with families (virtually).
o Coordinates wish token distribution to families.
o Communicates local and national policies and guidelines to wish granters.
o Acts as liaison between wish granters, wish families and the organization during the initial wish granting process.
o Fosters established medical professional relationships.
o Coordinates wish child memorial gifts.
o Ensures confidentiality of referral sources and wish families.
o Represents Make-A-Wish Minnesota responsibly and professionally.
o Other duties as assigned by supervisor.

Preferred Qualifications
• Bachelor’s degree or equivalent experience.
• Experience working in a hospital setting and/or with medical professionals.
• Knowledge of child development; childhood illnesses and treatment.
• Raiser’s Edge and/or Salesforce experience desired.
• Bi-lingual Fluent (Spanish, Somali, Arabic or Hmong).
Qualifications
• Strong computer skills, including Microsoft Office tools.
• Ability to maintain confidentiality and exhibit good judgment.
• Demonstrates patience and understanding.
• Ability to work with a variety of constituents (internal and external) in a professional and efficient manner.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Self-motivated, creative problem-solving team player.
• Ability to take initiative, be innovative and work independently
• Strong interpersonal skills with a demonstrated ability to work collaboratively.
• Impeccable attention to detail.
• Ability to manage concurrent projects, set priorities, and follow through on both long-term and short-term projects, and meet deadlines.
• Procedural and process improvement minded.
• Ability to respond to last-minute requests.
• Displays a willingness to acquire new skills and take on new projects.

Make-A-Wish Minnesota provides equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Employer
Jenny Crotty
1919 University Avenue West, Suite 415
MN 55104
United States
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