Why Work For Simpson?
Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.
Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.
COMMITMENT TO DIVERSITY & RACIAL JUSTICE
Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
How Can You Contribute?
This position is responsible for telling Simpson Housing Services’ (SHS) story through participant data collection and analysis, managing agency wide reporting of program services, outcomes, and impact. This position requires an organized, detail-oriented leader with experience managing data across multiple databases and training staff.
The Program Evaluation and Data Manager is passionate about using participant data to understand the impact of SHS programs, and uses evaluation to guide SHS toward program improvements through the lens of anti-racism. They are self-motivated, attentive to detail, and able to manage multiple projects simultaneously.
This position will provide essential support to the programs and administration departments. Work direction and guidance is received from the Director of Programs, but the position will work closely with all Program Managers, the Equity and HR Director, Finance, and the grant writing team.
Hours for this position are Mondays to Fridays, 8:00 am - 5:00 pm.
Evaluation and Reporting:
- Lead Simpson’s impact and program evaluation efforts, use participant data to guide Simpson Housing Services to program service models that will increase participant success and reduce institutional harm.
- Coordinate agency wide data collection and reporting across multiple programs (Families, Singles, RRH, Transitional, PSH), funding types (HUD, FHPAP, LTH, THP, HYA, TLP, Housing Support, Medicaid) and databases. (ClientTrack & HMIS ServicePoint)
- Maintain and manage the agency wide reporting calendar. Work with managers and staff in advance of reporting deadlines to ensure timely and accurate data entry and reporting.
- Compile all internal and external reports that use data from Client track in Microsoft Excel, including year-end program and agency reporting, board reports, reports for use in program and impact evaluation, data audit reports, and reports to funders not in HMIS.
- Ensure accurate and timely submission of all program reports
- Monitor funders shifting outcome requirements and ensure that internal data collection procedures and tools are updated to fulfill them.
SHS Client Track Database Administration:
- Act as Agency Administrator for Simpson’s ClientTrack database – know and understand the database, work in conjunction with MACC to ensure best utility for case management, reporting and program evaluation.
- Coordinate initial and ongoing ClientTrack training and documentation for staff on Simpson’s ClientTrack database and data collection best practices.
- Build and pull client data reports from the system to support case management, service delivery and fundraising as requested by managers and communications staff
- Ensure staff access to direct support for technical issues with the database or with data collection procedures.
Data Quality Assurance:
- Supervise the Data Quality Specialist, support them in ensuring quality case note entry, HMIS data entry, and providing accounting with necessary billing information
- Support high data quality from staff by coordinating regular data audits, use audit data to provide regular feedback to program staff about their impact.
- Deliver monthly ClientTrack trainings that align with data auditing, ensure that staff is up to date on latest changes in ClientTrack, and that they receive regular training on important functions like case noting.
- Provide program teams additional data quality support as needed, coordinating team data days or team specific trainings.
- Invite and utilize input from Managers and Advocates about barriers to quality data collection.
- Ensure that direct data entry support is provided to Program Managers, Case Managers and Advocates as needed.
Rental Subsidy & Assistance Administration:
- Manage Rental Subsidy and Assistance administration for Scattered-Site Time-Limited Family programs, RRH, Transitional Housing and HTF
- Supervise and support the Housing and Data Compliance Specialist (HDCS) to maintain tracking systems for rental payments and expenses, recertification dates, and required paperwork.
- Supervise and support the Landlord Engagement Specialist to act as first line of contact and customer service to scattered-site landlords working with our programs.
- Ensure the subsidy and assistance admin team has collected, completed and uploaded all required paperwork for rental subsidy administration.
- Ensure processes are in place so that lease, inspections, and contract materials are complete and accurate. Review monthly requests for rental payments to landlords before submittal to program manager(s)
- Review monthly request for payment to Minnesota Housing for Rental Assistance Program.
Develop, Supervise and Train Staff:
- Know SHS’ personnel practices and effectively implement policies with all direct reports.
- Hire and train staff in consultation with the Director of Programs and Director of Equity and Human Resources.
- Provide staff training, team building and development of individual staff goals.
- Monitor staff performance including performance reviews and assessments.
- Effectively delegate assignments and projects to staff.
- Provide guidance and supervision to direct reports.
- Function as member of a supervisory team which has responsibility for the following areas: policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues.
Provide positive representation of SHS through public relations and networking:
- Interpret the program to constituents regarding SHS and its programs.
- Develop and maintain positive working relationships with all stakeholders.
- Assist with fund development as directed.
- Participate in staff meetings.
- Participate in professional meetings and workshops.
Work as part of an effective team to meet goals of programs:
- Communicate and coordinate services with all team members. Attend weekly team meetings, other required meetings.
- Sort and distribute in-kind donations.
- Answer inquiries into SHS through answering the phone or greeting people at the door.
Commitment to racial equity and social justice:
- Work within and across agency departments to build culture of equity and antiracism.
- Evolve knowledge and strategy of equity and antiracism on an individual and team level.
- Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.
Demonstrate essential knowledge, abilities and skills:
- Ability to work very well independently, with excellent skills in teamwork and collaboration.
- Ability to be flexible and manage time.
- Ability to take initiative, think critically, and be solution-focused.
- Ability to establish and maintain effective working relationships within and outside the organization.
- Have organizational skills and be able to multi-task in order to accomplish the day-to-day activities.
- Possess superior computer skills, with experience in databases and Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary.
- Ability to maintain confidentiality.
- Ability to represent agency decisions constructively.
- Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
- Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.
Scope of Position
- Bachelor’s degree or equivalent experience in education, training, and skills is required.
- Strong skills in Microsoft Excel
- Minimum of one year working with data entry and reporting, preferably ClientTrack and/or ServicePoint.
- Driver’s License and access to a vehicle are is required.
- Experience or education background in program evaluation.
- Experience working in a non-profit organization; experience should include working with low-income individuals and/or families.
- Employee must have good organizational abilities and understanding of homelessness.
- Employee must be able to produce letters and reports of professional quality.
- One year experience in administration, management and supervision preferred.
Essential Mental Functions
To interpret policies and guidelines, the employee must draw on analytical abilities.
Dealing with performance issues, the employee must draw on a broad knowledge of policies and procedures, and provide guidance and direction in a professional and productive manner.
When subordinate staff is faced with situations where policies and procedures do not apply, the employee must determine the appropriate action based on experience and judgment and in consultation with the Director of Programs.
The employee must be able to accurately represent the decisions of the agency and maintain positive working relationships.
The employee must understand homelessness, social support systems, advocacy, and case management in terms of providing services to homeless persons.
Assuring the programs are in compliance with laws and regulations requires the employee to continuously stay informed of all aspects of the program. It is equally important that the employee assures continuous cooperative working relations and open communication among staff concerning all participant information. To accomplish these tasks, the employee must have good organizational skills.
Essential Physical Functions
Employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places. Employee must be able to lift items up to 40 pounds on an occasional basis.
Percentage time spent away from main office/location:
Time inside: 95%, Time outside: 5%, Agency travel time required: 5%
Agency travel time required: 5%
Travel includes travel within the community including but not limited to community meetings.
Percentage time spent in direct care: 0%
Type of guidance and supervision received: Will participate in management meetings as requested.
Number of Direct Reports: 3
Number of In-direct Reports: May provide volunteer/intern supervision
Budget Responsibility: None