Office Cooordinator

Job Posted 6/2/2022
Make-A-Wish Minnesota
1919 University Ave West, Ste 415
Saint Paul, MN 55104
United States
Category Jobs
Experience Required
Security Clearance Required
Other Great Industries
Job Start Date
Job End Date
Application Closing Date
$20.00 to $22.00 Per Hour
Job Description

About Make-A-Wish

At Make-A-Wish, we are more than a great place to work — we are an organization that changes lives. Since 1982, Make-A-Wish® Minnesota has granted more than 6,000 wishes and developed one of the nation’s most-loved brands. Our work creates hope, strength, and joy for wish kids, their families, and entire communities. With a staff of 20 and more than 450 volunteers throughout the state, Make-A-Wish Minnesota grants a wish every 33 hours.

Make-A-Wish Minnesota relies on the generous support of individuals, corporations, grants, and special events to grant wishes for Minnesota children with critical illnesses statewide. Make-A-Wish is committed to championing diversity, equity, and inclusion, fostering an organization that is accessible and welcoming. This position is eligible for a generous benefits package including paid time off and a 401k plan. Our office is located in St. Paul, MN. Learn more about us at


At Make-A-Wish MN, smooth processes and systems are the key to our success. This position is the key internal and external customer service ambassador, integral to reinforcing a friendly and welcoming organizational culture. This position interacts with visitors, donors, wish families, and employees at every level. The ideal candidate will demonstrate strong organization skills, efficiency, and a positive attitude. Day-to-day, this person ensures chapter operations run smoothly by handling phone calls, mail pick-up and deposit preparation, overseeing supplies, managing office equipment, and mentoring staff in understanding chapter policies and procedures. Not only will your work allow us to achieve organizational efficiency, but you will nurture a pleasant work environment our people love.


Customer Service

  • Oversee the customer service experience as the main point of contact in the reception area. Ensure a personal, friendly experience for anyone coming into the office, whether they be donors, wish families, volunteers, or staff.

  • Answer phones, ensure staff understands how to use the phone systems in a hybrid work environment, and monitor the general email account.

Office Efficiency

  • Maintain office efficiency by maintaining appearance of common areas, handling general correspondence, overseeing office and kitchen supplies, and equipment requisition and repairs

  • Implement and maintain established policies and procedures and improve operational flow when identified.

  • Manage both online and paper operational filing systems and coordinate disposal of paper records.

  • Manage IT equipment inventory, maintenance, and staff assignment

Staff Ambassador

  • Assist in the recruitment of new staff by managing the job postings process and certain aspects of the operational onboarding experience.

  • Assist in developing and maintaining human resources documents, the implementation of new procedures and practices, and providing a friendly face for questions.

Support Financial Operations

  • Prepare all monies received at the office for bank deposit and database entry

  • Assist the VP of Operations in regular accounting duties, including managing the weekly accounts payable process and addressing and resolving questions and issues as they arise. .

  • Provide administrative support and other duties as assigned by the VP of Operations.

Jennifer Wixon Carlson
1919 University Ave West, Ste 415
Saint Paul MN 55104
United States