Landlord Engagement Specialist

Simpson Housing Services
2100 Pillsbury Avenue South
Minneapolis, MN 55404
United States

Industry
Charitable / Not for Profit
Listing Start Date
1/28/2020
Listing End Date
2/17/2020
Application Closing Date
2/17/2020
Manages Others
No
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
No
Pay
From $42,000 To $45,000
Per Year    
Employment Type
Employee
Work Schedule
Full-Time
Travel
Some Travel

Description
Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.

COMMITMENT TO DIVERSITY & RACIAL JUSTICE
Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

How Can You Contribute?
This position provides support to SHS scattered-site housing programs for families through recruitment of landlords, housing search, inspection and rental subsidy administration. This position works with between 150-200 landlords. This position provides intense, short term housing search for about 10-15 participants at any time. Additionally this position provides rental subsidy administration to another 80-100 participants. Participants will be located in scattered site housing throughout Hennepin County.

The goals of SHS housing programs are to provide stable housing and effective support services to homeless families and individuals. This is a full-time, 40 hours per week, salaried position.

What we’re looking for: A strategic relationship builder – that is passionate about ending homelessness and has a desire to build relationships with landlords to open new housing opportunities for our participants.  You work side by side with program managers and housing advocates to recruit and retain our base of landlords.  We know that housing is a human right and we need an advocate to help eliminate homelessness one person at a time. We are looking for someone with a history in sales and wants to use those skills in a mission based housing program. Candidate should have strong communication skills, computer skills, experience in sales, customer service, and/or familiarity with property management and recruiting.

 

Responsibilities

Maintain and expand base of landlord participation:

  • Research apartments, landlords, and rental opportunities for our participants
  • Recruit landlords not currently working with our housing programs through newspapers, on-line databases, landlord coalitions, and other methods of landlord recruitment.
  • Call landlords, making a positive first impression, to promote Simpson and educate them about the benefits of working with our participants.
  • Spend time doing outreach with potential landlords by visiting them and calling them regularly. 
  • Maintain great landlord relationships and ensure that needs are met in a positive and timely manner.
  • Develop and maintain positive relationships with residents, vendors, contractors and the community
  • Maintain a listing of current vacancies in Hennepin County and update Simpson’s landlord database.
  • Contact rental property owners with information regarding their rights and responsibilities as needed.
  • Assess landlords to ensure they will be a good match for our client’s needs.

Research strategy:

  • • Work with program management to create and implement marketing strategies.
  • Devise and carry out a targeted research strategy to develop a well-matched pipeline of landlords. 
  • Research agency-specific needs, conditions in the market place, and develop leads for staff working with clients on housing search. 

Coordinate Housing Search:

  • Partner with advocates to assist participants in locating housing of their choice.
  • Provide advocates and participants with appropriate housing vacancy information.
  • Prepare lease and contract materials for advocate and participants in the scattered site Transitional Housing, Rapid Rehousing and Rental Assistance Program.
  • Coordinate lease process with property owners.

Ensure that properties are safe for habitation:

  • Conduct Housing Quality Standards (HQS) inspections on all properties (as required for Housing Support, subsidy and RAP), including re-inspections, and annual re-certification Inspections.
  • Notify landlords of necessary repairs and follow up to ensure compliance.
  • Maintain knowledge of local housing codes.

Complete required documentation and recordkeeping:

  • Work in collaboration with the Housing and Data Compliance Specialist to ensure accurate rental assistance administration
  • Complete documentation of contact with or on behalf of participants in timely manner.
  • Provide demographic information as necessary to program funders.
  • Maintain accurate records including time sheets, travel expenses and billing information.
  • Maintain client records both in written and electronic form.

Provide expertise to help housing staff navigate landlord / tenant relationships:

  • Be well versed in landlord/tenant rights and basic housing laws.
  • Provide information to landlords, tenants, and staff on processes to assist in resolving disputes such as prefilling mediation.
  • Be available to assist in dispute resolution.
  • Provide regular train the trainer sessions on topics around Tenancy Education to family advocates

Public Relations/Networking/Liaison:

  • Act as liaison between tenants and property owners at the direction of management.
  • Communicate and coordinate services with team members and attend team/other meetings, as required.
  • Promote the program to constituents and speak to community organizations or groups.
  • Develop and maintain positive working relationships with staff as well as volunteers.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.

Demonstrate essential knowledge, abilities and skills:

  • Ability to build, develop, and maintain relationships with landlords
  • Ability to cold call, gain referrals, and generate passive landlords to create pipelines without applications.
  • A desire to help others and impact your community
  • Excellent skills in teamwork and collaboration
  • Ability to take initiative and work well independently
  • Ability to be flexible and manage time.
  • Knowledge of Harm Reduction/Housing First Model and commitment to that model.
  • Ability to communicate effectively, positively and professionally with participants, providers, landlords and others.
  • Ability to network and build long-lasting relationships
  • Ability to work with individuals from very diverse backgrounds.
  • Should must be able to multi-task in order to accomplish the day-to-day activities
  • Must possess superior computer skills, with experience in Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary
  • Ability to maintain confidentiality
  • Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.

Desired:

  • Experience in housing inspections and rental subsidy administration preferred.  
  • Real estate license and/or HQS certification is helpful.

OUR IDEAL CANDIDATE has verifiable work experience in residential property management, sales, retail, or customer service. Is an amazing sales and marketing guru, and is savvy with modern software applications. Must have a passion for sales, customer service, and ending homelessness. 

Essential Mental Functions
Employee must be able to read, write, and perform basic math and report writing functions to be able to perform the daily duties. Decisions made by the employee often require good judgment, discretion, and initiative. The employee must be able to act in a manner that provides for a positive and supportive atmosphere. The employee must have the ability to interact with a variety of people.

Essential Physical Functions
Employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing.  Employee must be able to move about the community and public places.  Employee must be able to lift up to 40 pounds on an occasional basis.

Percentage time spent away from main office/location:
Time inside:  50%, Time outside: 50%, Agency travel time required: up to 75%
Travel includes travel within the community including but not limited to property inspection, housing appointments, and visits with rental property owners.

Percentage time spent in direct care: 10%

 
Supervision: Will participate in weekly team meetings & bi-weekly direct supervision meetings.
 
Number of Direct Reports: None
 
Number of In-direct Reports: May provide volunteer/intern supervision 
 
Budget Responsibility: None 
 
Requirements
Job Requirements:

- Bachelor’s degree or equal experience in field is required.
- Minimum of one year working with rental property owners required.
- Driver’s License and a vehicle are required.
Employer
Sandrine Lah
2100 Pillsbury Avenue South
Minneapolis MN 55404
United States
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