Family Advocate: Rapid Rehousing

Simpson Housing Services
160 Glenwood Avenue
Minneapolis, MN 55405
United States

Charitable / Not for Profit
Listing Start Date
Listing End Date
Application Closing Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
From $38,500 To $42,000
Per Year    
Employment Type
Work Schedule
Some Travel


Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.

Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.


Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

How Can You Contribute?

The Rapid Re-Housing (RRH) for Families program provides temporary financial assistance for families experiencing homelessness to achieve permanent housing. This position will work as part of our Family Housing team to support families with locating and securing housing, along with leveraging support services that will help families maintain permanent housing using the Critical Time Intervention model.

Services this position provides to families include outreach and engagement, mainstream entitlement application and/or connection to employment services, housing location, addressing service needs to stabilize families in housing, and promote community integration.

This position handles an intensive caseload of up to 20 participant families located in scattered site housing throughout the Twin Cities metro area and will provide backup on occasion. This position works with families who are referred through Hennepin County Coordinated Entry. Participant populations may include those with LTH Long Term Homeless & Serious and Persistent Mental Illness - SPM, chemical abuse issues, criminal histories (drug charges, prostitution, fraud, etc.), and/or parenting issues. Families are eligible for services in the Rapid Rehousing Intervention Service for 90 days up to 2 years.

This position will be remote during the pandemic but will shift to in-office once it’s safe. Further, while temporarily remote, weekly in person attendance at SHS office will be required for training, modeling, shred, scan, fax or other assigned duties. SHS follows established protocols to ensure a clean and safe working environment including mask wearing, social distancing and frequent sanitizing at its locations. SHS will provide necessary tech, including a laptop for remote work.

Hours for this position are Monday to Friday, 9:00 am to 5:00 pm. Occasional evenings and Weekends. Flexible.

Rapid Re-Housing Program goals:

  • Move families quickly into housing to minimize time spent experiencing homelessness.
  • Develop community connections during housing search.
  • Assist in removing barriers to housing, including connecting families with resources such as expungement services.
  • Once housed, work with families to achieve independence and self-advocacy skills that will allow them to reach increased family stability.
  • Work with families to maintain housing.
  • Work with families to increase income immediately.


Provide effective case management to program participants:

  • Complete intake and partner with the Landlord Engagement Specialist for housing search process to secure housing for new participants. (after initial intake)
  • Complete second intake to include Early Childhood and Youth Services
  • Orient participants to service policies/procedures and expectations
  • Identify formal and informal supports and explore community connections.
  • Provide weekly strengths-based case management and service coordination services designed to support families in obtaining and maintaining stable employment and
  • Oversee the development and implementation of individualized goal plans, including identification of barriers to obtaining/maintaining housing and steps to overcome
  • Formally review individual initial and ongoing goal plans every 90 days with your program manager and make recommendations for discharge or
  • Support participants to connect with appropriate community resources and advocacy for
  • Provide transportation and accompany residents to appointments related to their
  • Follow SHS guidelines regarding participants’ program agreements with This can include setting up family support meetings when necessary.

Support participants with housing stability:

  • Support participants with housing search and moves as needed while in the program.
  • Provide mediation and advocacy with landlords on behalf of families to develop workable plans to obtain or maintain housing.
  • Cultivate relationships and maintain regular contact with landlords.
  • Support employment efforts and connecting with employment counselor together.
  • Provide information to participant families regarding housekeeping, care of property, and expectations of their leases.
  • Support participants to address barriers to housing such as a lack of proper ID for self or children, evictions on record, etc.
  • Provide crisis intervention services to participant families to ensure housing stability.

Support program participants to increase financial stability:

  • Develop a plan that ensures participants have steady income to maintain housing.
  • Support participants in obtaining and maintaining employment; referring to outside employment services as appropriate.
  • Support participants to access and maintain needed government benefits such as MFIP, SSI, health coverage, and child care.
  • Support participants to develop and achieve financial goals (examples: creating spending plans, accessing free credit scores and paying off debt).

Support participants to increase family stability:

  • Provide services focused on enhancing the parent’s ability to independently problem solve, utilize effective coping skills, reduce isolation, and manage and self-coordinate own care.
  • Support linkage to community providers for substance use, primary and mental health care, and all other services designed to assist families in obtaining and maintaining stable housing.
  • Initiate and participate in collaborative meetings with individuals from other community support programs who are providing services to families.
  • Complete ASQ and ASQ:SE (Social and Emotional)developmental assessments with parents of children birth to age 5.
  • Partner with Early Childhood Specialist and Youth Services team in connecting families with appropriate child related resources to address areas of concern or identified needs.
  • Partner with parents of school age children in the areas of school attendance, parent involvement and community connections.
  • Assist participant to connect with furniture and other necessary household items.

Work as part of an effective team to meet goals of program:

  • Communicate and coordinate services with team members. Attend weekly team meetings,
  • other required meetings.
  • Coordinate with Landlord Engagement Specialist for housing search process and securement, inspections, and necessary forms.
  • Sort and distribute in-kind donations.
  • Collaborate with SHS Early Childhood Specialists and Youth staff to make referrals and coordinate services when appropriate.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

  • Maintain individual electronic files, including case notes (24 hours), signed data privacy forms, intake and discharge summaries, and Release of Information.
  • Compile statistical reports for funding sources and program management including entry into data systems.
  • Maintain accurate records including employee time sheets and travel expenses.
  • Participate with funding reports, grant writing and site visits.
  • Other duties as assigned.

Provide positive representation of SHS through public relations and networking:

  • Interpret and promote the program to constituents, speak to community organizations or church groups.
  • Develop and maintain positive working relationships with staff, volunteers and participants.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.

Demonstrate Essential Knowledge, Abilities, & Skills:

  • Ability to work very well independently, with excellent skills in teamwork and collaboration
  • Ability to be flexible and manage time
  • Knowledge of Harm Reduction/Housing First Model and commitment to that model
  • Ability to communicate effectively, positively and professionally with participants, providers, family members and others
  • Ability to work with individuals from very diverse backgrounds
  • Ability to perform non-traditional tasks while meeting participant needs
  • Ability to maintain confidentiality
  • Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Scope of Position

Job Requirements:

  • Bachelor’s degree in human services or equivalent experience is required.
  • Driver’s License and car required.


  • Minimum of 1-year experience in providing direct social services to families desired.
  • Training in working with low-income families, young adults, diverse populations, and those who are homeless desired.
  • Knowledge of mental health, chemical dependency, trauma, physical or sexual abuse is desired.
  • Knowledge of human and adolescent development desired.

Essential Mental Functions

The employee, in collaboration with the participant, must determine the needs of the participants and how best to meet these needs. This means, the employee will assess a participant’s situation to be able to identify more fully the needs of the participants.

The employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

To interpret policies and guidelines, employee must draw on analytical abilities.

The employee must understand and apply knowledge of homelessness, social support systems, tenant law, advocacy, early childhood and young adult stages of development and case management in terms of providing services to families in crisis.

Home visitation requires the employee to be aware of personal safety.

Essential Physical Functions

Employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places (such as apartment buildings).

Employee must be able to lift 25 pounds on an occasional basis.

Percentage time spent away from main office/location:

Time inside: 30%, Time outside: 70%, Agency travel time required: 30%

Travel includes travel within the community including but not limited to participant homes, attending community meetings, and accompanying participants to appointments.

Percentage time spent in direct care: 80%

Type of guidance and supervision received: Will participate in weekly team meetings as well as bi- weekly direct supervision meetings.

Number of Direct Reports: None

Number of In-direct Reports: May provide intern/volunteer supervision as needed

Budget Responsibility: None

Job Requirements:
- Bachelor’s degree in Human Services or equivalent experience is required.
- Driver’s License and a vehicle are required.
Sandrine Lah
160 Glenwood Avenue
Minneapolis MN 55405
United States
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