Family Advocate: Rapid Re-Housing ~ Employment Enriched

Simpson Housing Services
160 Glenwood Avenue
Minneapolis, MN 55405
United States

Charitable / Not for Profit
Listing Start Date
Listing End Date
Application Closing Date
Manages Others
Experience Required
Degree Required
From $38,000 To $42,000
Per Year    
Employment Type
Work Schedule
Some Travel


Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.

Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.


Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

How Can You Contribute?

The Rapid Re-Housing (RRH) for families program provides short term financial assistance towards rent for families experiencing homelessness to achieve permanent housing. This position will work as part of our Family Housing team to support families with locating and securing housing, along with leveraging support services that will help families maintain permanent housing using the Critical Time Intervention model. Services this position provides to families include outreach and engagement, mainstream benefits application assistance, connection to employment services, housing location, addressing service needs to stabilize families in housing, and promote community integration.

This position also has a strong emphasis on enhanced employment services. This includes resume preparation, job search, mock interviewing, ongoing employment support and case conferencing with employment counselors in developing employment plans. This person should expect to learn and educate through the collaboration of supporting participating families. The Family Support Specialist must always be aware of the anti-racist approach that Simpson Housing Services has adopted.

This position will be remote until Simpson’s new office space is completed. SHS follows established protocols to ensure a clean and safe working environment including mask wearing, social distancing and frequent sanitizing at its locations. SHS will provide necessary tech, including a laptop for remote work.

Hours for this position are flexible, and based on family support needs. Generally, you must be available for team meetings and other programming Mondays to Fridays, 9:00 am - 5:00 pm. Occasional evenings and weekends.

Rapid Re-Housing Program goals:

  • Assist families to move quickly into housing to minimize time spent experiencing homelessness
  • Develop community connections during housing search
  • Assist in removing barriers to housing, including connecting families with resources such as expungement services
  • Once housed, work with families to achieve independence and self-advocacy skills that will allow them to reach increased family stability
  • Work with families to maintain housing
  • Work with families to increase income quickly, with a special focus on employment.

Two Positions Open

COVID-19 Vaccinate Mandate

In compliance with the new federal mandate for COVID-19 Vaccines, all Simpson employees must be vaccinated.


Provide effective case management to program participants:

  • Complete intake in partnership with Early Childhood and Children and Youth Services and assist with housing placement of new participants
  • Orient participants to service policies/procedures and expectations
  • Identify formal and informal supports and explore community connections.
  • Provide weekly strengths-based case management and service coordination services designed to support families in obtaining and maintaining stable employment and housing (typically at least 60 minutes per week
  • Partner with participants to develop and implement self-defined goals focused on improving stability and achieving greater independence.
  • Formally review individual initial and ongoing goal plans every 90 days with your program manager and make recommendations for discharge or extension.
  • Support participants to connect with appropriate community resources to achieve defined goals.
  • Provide transportation and accompany residents to appointments related to their goals.
  • Follow SHS guidelines regarding participants’ program agreements with SHS. This can include
  • setting up family support meetings when necessary.

Support participants with housing stability:

  • Support participants with housing search and moves as needed while in the program.
  • Cultivate relationships and facilitate communication between tenants and landlords as needed.
  • Provide one on one or small group tenancy education training to participant families regarding housekeeping, care of property, and expectations of their leases.
  • Support participants to address barriers to housing such as a lack of proper ID for self or children, evictions on record, etc.
  • Provide crisis intervention services to participant families to ensure housing stability.

Support program participants to increase financial stability:

  • Develop a plan that ensures participants have steady income to maintain housing.
  • Support participants in obtaining and maintaining employment and/or training; includes resume preparation, job search, mock interviewing, ongoing employment support and case conferencing with employment counselors in developing employment plans.
  • Partner with participants to access and maintain government benefits such as MFIP, SSI, health coverage, and child care as needed.
  • Explore, educate, and explain the banking system, savings programs, debt management, credit counseling, and financial planning tools to achieve a more aware and improved financial life.
  • Partner with participants to improve financial health by developing realistic spending plans and promote SHS savings program.

Support participants to increase family stability:

  • Provide services focused on enhancing the parent’s ability to independently problem solve, utilize effective coping skills, reduce isolation, and manage and self-coordinate own care.
  • Support linkage to community providers for substance use, primary and mental health care, and all other services designed to assist families in obtaining and maintaining stable housing.
  • Initiate and participate in collaborative meetings with individuals from other community support programs who are providing services to families.
  • Partner with Early Childhood Specialist and Youth Services team in connecting families with appropriate child related resources to address areas of concern or identified needs.
  • Partner with parents of school age children in the areas of school attendance, parent involvement and community connections.
  • Assist participant to connect with furniture and other necessary household items.

Work as part of an effective team to meet goals of program:

  • Demonstrate the ability to work within a team setting, with an emphasis on leadership, self-initiative, patience, creativity, maturity, and discernment.
  • Communicate and coordinate services with all team members. Attend regular team meetings, other required agency meetings and become a part of the team as well as other required meetings.
  • Coordinate with Landlord Engagement Specialist for housing search process and securement, inspections, and necessary forms
  • Sort and distribute in-kind donations.
  • Collaborate with SHS Early Childhood Specialists and Youth staff to make referrals and coordinate services when appropriate.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

  • Maintain individual electronic files, including case notes (within 24 hours), signed data privacy forms, intake and discharge summaries, and Release of Information.
  • Compile statistical reports for funding sources and program management including entry into data systems.
  • Maintain accurate records including employee time sheets and travel expenses.
  • Participate with funding reports, grant writing and site visits.
  • Other duties as assigned.

Provide positive representation of SHS through public relations and networking:

  • Demonstrate the ability to work within a team setting, with an emphasis on leadership, self-initiative, patience, creativity, maturity, and discernment.
  • Communicate and coordinate services with all team members. Attend regular team meetings, other required agency meetings and become a part of the team as well as the agency.
  • Develop and maintain positive working relationships with staff, volunteers, and participants.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.

Demonstrate Essential Knowledge, Abilities, & Skills:

  • Ability to work very well independently, with excellent skills in teamwork and collaboration
  • Ability to be flexible and manage time
  • Knowledge of Harm Reduction/Housing First Model and commitment to that model
  • Ability to communicate effectively, positively, and professionally with participants, providers, family members and others
  • Ability to work with individuals from very diverse backgrounds
  • Ability to perform non-traditional tasks while meeting participant needs
  • Ability to maintain confidentiality
  • Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Commitment to racial equity and social justice:

  • Commitment to working in an anti-racist culture within Simpson Housing Services and having the ability to identify racism.
  • Work within and across agency departments to build culture of equity and antiracism.
  • Evolve knowledge and strategy of equity and antiracism on an individual and team level.
  • Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Scope of Position

This position supports an intensive caseload of up to 20 participant families located in scattered site housing throughout the Twin Cities metro area and will provide backup on occasion. This position works with families who are referred through Hennepin County Coordinated Entry. Employment Enriched Rapid Re-Housing utilizes Housing First and Harm Reduction models to assist individuals who may have experienced long-term homelessness to find and maintain housing. This person must be able to provide support to participants by being able to connect professionally and personally through one on one in person meetings, telephone conversations, zoom or teams apps virtual meetings. This candidate must also understand the realities of systemic racism. institutionalized oppression, poverty, long term homelessness, mental illness, physical disabilities, drug addiction, sexual and or physical spousal abuse and fractured family systems.

This full-time position is expected to spend a minimum of 15 hours in direct service with participant families. Employee may provide backup coverage for other Family Support Specialists or during periods of absence or during times of increased workloads.

Our Commitment to Advancing Racial Equity

We hold steadfast to our values, embracing the uniqueness and dignity of each person and speaking out against the injustices of society. Together, we are committed to working toward racial equity and ending homelessness.

Position Requirements:

  • Bachelor’s degree in Human Services or equivalent life experiences
  • Driver’s License and access to a safe, reliable, and insured vehicle
  • Ability to meet documentation expectations
  • Must share in Simpson’s values and program philosophy concerning our Anti-Racist Stance.
  • Must be fully vaccinated for COVID19.


  • Minimum of 1-year experience in providing direct social services.
  • Experience working, volunteering ,or interning with low-income families of diverse populations, and people experiencing homelessness.
  • Knowledge of self and the ability to share your life’s experiences with others
  • Knowledge of mental health, chemical dependency, physical or sexual abuse, emotional abuse, economic abuse, Racism, Poverty, Homelessness.

Essential Mental Functions

The employee, in collaboration with the participant, must determine the needs of the participants and how best to meet these needs. This means, the employee will assess a participant’s situation to be able to identify more fully the needs of the participants.

The employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

To interpret policies and guidelines, employee must draw on analytical abilities.

The employee must understand and apply knowledge of homelessness, social support systems, tenant law, advocacy, early childhood and young adult stages of development and case management in terms of providing services to families in crisis.

Home visitation requires the employee to be aware of personal safety.

Essential Physical Functions

Employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places (such as apartment buildings).

Employee must be able to lift 25 pounds on an occasional basis.

Percentage time spent away from main office/location:

Time inside: 30%, Time outside: 70%, Agency travel time required: 30%

Travel includes travel within the community including but not limited to participant homes, attending community meetings, and accompanying participants to appointments.

Percentage time spent in direct care: 80%

Type of guidance and supervision received: Will participate in weekly team meetings as well as bi- weekly direct supervision meetings.

Number of Direct Reports: None

Number of In-direct Reports: May provide intern/volunteer supervision as needed

Budget Responsibility: None

Sandrine Lah
160 Glenwood Avenue
Minneapolis MN 55405
United States
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