Why Work For Simpson?
Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.
Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.
COMMITMENT TO DIVERSITY & RACIAL JUSTICE
Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
How Can You Contribute?
This position will work to ensure the high level of data quality required for Simpson to bill for services and meet compliance with our funders. They will be responsible for the review of case notes and files, a high volume of data entry and reporting in HMIS service point, and some work with pulling reports and manipulating data in Excel. This position requires an organized, detail-oriented team player, with great communication skills and experience working with large quantities of data.
This position will be remote during the pandemic but will shift to in-office once it’s safe. Further, while temporarily remote, monthly in person attendance at SHS office will be required for training, scanning or other assigned duties. SHS follows established protocols to ensure a clean and safe working environment including mask wearing, social distancing and frequent sanitizing at its locations. SHS will provide necessary tech, including a laptop for remote work.
Hours for this position are Monday to Friday, 9:00 am - 5:00 pm. Occasional evenings and Weekends. Flexible.
- Pull case note reports from SHS’s internal database, ClientTrack using the “Data Explorer” tool for query design.
- Use Excel to summarize and review case note and services data, ensuring that our services documentation is meeting standards for billing and funder compliance.
- Act as knowledge base for the agency about what items are billable, and how case notes must be formatted to meet Medicaid standards.
- Create training documentation that reflects our documentation standards and best practices, work in partnership with the Data Program Manager to provide staff training on this topic.
- Provide direct feedback and support to advocates and managers about errors or formatting problems coming up in the reports.
- Compile the final reports that will be used by the accounting department for Medicaid and other minutes billing, be responsive to the needs of the accounting department.
HMIS Entry and Reporting
- Complete Data Entry and Reporting for 20+ Projects in HMIS Service Point across multiple funding sources, HUD, FHPAP, LTH, Housing Support, TLP, THP & HYA.
- Maintain and follow the agency HMIS Reporting Calendar.
- Understand the different program requirements across funders in HMIS, and work with the Data Program Manager to update ClientTrack to better meet HMIS reporting needs.
- Understand how to identify and rectify errors on the various report types, be responsive to ICA and other funders who may require impromptu information be pulled from HMIS.
Quality Control and Continuous Quality Improvement:
- Work with the Data Program Manager to compile regular monthly data quality reports.
- Provide detailed file reviews by program on an as needed basis.
- Communicate directly with advocates and case managers about documents and data points that need updating in ClientTrack.
- Have a strong understanding of the ClientTrack Database, and provide direct support to advocates and managers about how to correctly enter information into ClientTrack for their programs.
- Work in partnership with the Data Program Manager to identify ways that ClientTrack could better support data quality.
- Communicate quality assurance needs to program managers and staff.
- Promote the program to constituents and speak to community organizations or groups as requested.
- Develop and maintain positive working relationships with staff as well as volunteers.
- Network with providers of similar services.
- Participate in professional meetings, workshops, and staff meetings.
Demonstrate essential knowledge, abilities and skills:
- Excellent skills in teamwork and collaboration.
- Ability to take initiative and work well independently.
- Ability to be flexible and manage time.
- Knowledge of Harm Reduction/Housing First Model and commitment to that model.
- Ability to communicate effectively, positively and professionally with participants, providers, landlords and others.
- Ability to work with individuals from very diverse backgrounds.
- Must possess superior computer skills, with experience in Word, Excel, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary.
- Ability to maintain confidentiality.
- Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
Commitment to racial equity and social justice:
- Work within and across agency departments to build culture of equity and antiracism.
- Evolve knowledge and strategy of equity and antiracism on an individual and team level.
- Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.
Scope of Position
- Bachelor’s or equivalent experience in education, training, and skills is prefered.
- Experience working in social services with low income individuals and/or families in need of housing is preferred.
- Minimum of one year working with data entry and reporting, preferably ClientTrack and/or ServicePoint.
- Proficient in Excel.
- Experience in working in a non-profit organization.
- Employee must have good organizational abilities, knowledge of tenant law, and understanding of homelessness.
- Employee must be able to produce letters and reports of professional quality.
Essential Physical and Mental Functions
Employee must be able to read, write, and perform basic math and report writing functions to be able to perform the daily duties. Employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places. Employee must be able to lift up to 20 pounds on an occasional basis.
Percentage time spent away from main office/location:
Time inside: 80-90%, Time outside: 10-20%, Agency travel time required: up to 10%.
Travel includes travel within the community including but not limited to property inspection, housing appointments, and visits with rental property owners.
Percentage time spent in direct care: 5%
Supervision: Will participate in weekly team meetings & bi-weekly direct supervision meetings.
Number of Direct Reports: None
Number of In-direct Reports: May provide volunteer/intern supervision
Budget Responsibility: None