Case Manager

Simpson Housing Services
160 Glenwood Avenue
Minneapolis, MN 55405
United States

Category
Industry
Charitable / Not for Profit
Listing Start Date
7/7/2021
Listing End Date
8/31/2021
Application Closing Date
8/31/2021
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Pay
From $38,000 To $42,000
Per Year    
Employment Type
Employee
Work Schedule
Full-Time
Travel
Some Travel

Description

Why Work For Simpson?


Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty. On a daily basis, we celebrate and embrace the uniqueness and dignity of every person and encourage people to draw upon their strengths and promote the power of self-advocacy.


Simpson Housing Services began as an emergency overnight shelter in the basement of Simpson United Methodist Church in 1982. Simpson has since become a leading nonprofit providing assistance to people experiencing homelessness. In response to un-met community needs, our programs have grown to include emergency shelter, single adult supportive housing, and family supportive housing. We work across the metro area, partnering with landlords and developers to find affordable housing for all families and individuals. At any given time, we provide supportive services to 100 individuals and 200 families with over 400 children.




COMMITMENT TO DIVERSITY & RACIAL JUSTICE


Simpson Housing Services is an Equal Opportunity employer committed to the principles of diversity. Diversity continues to be our primary focus in staffing and hiring, as it is important to us that our staff demographics be representative of the population demographics whom we serve. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.



How Can You Contribute?


This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The position will provide case management to residents at Aeon’s OHP properties. OHP is a set of Aeon buildings that provides 143 formerly homeless adults with a safe and permanent home and provides support services to help residents regain and maintain stability in their lives, homes and the community. This energetic and adaptable employee will work as part of a team to assist residents to maintain housing, support access to community resources, and foster engagement. Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co-occurring challenges and conditions associated with long-term homelessness.

The Case Manager will work as part of a team comprised of staff from three different agency partners (Simpson, Aeon, and Avivo). The team utilizes Housing Support funding to support individuals at the Lamoreaux and the Continental (2 of Aeon’s OHP properties). The case manager will be responsible for providing support services to a caseload of up to 20 participants. Team members will respond to each participant’s unique needs and goals by providing on-going support, advocacy and assistance in accessing community services to ensure stability in housing and integration in the community.

This position handles a caseload of approximately 16-20 participants. They will be located at the Lamoreaux and/or Continental. Participant populations may include those with chemical abuse issues, criminal histories (drug charges, prostitution, fraud, etc.), trauma, grief, and/or mental health issues. This position may provide back up for other Case Managers during periods of absence or during times of increased workloads.

This position will be partially remote during the pandemic but will shift to on-site once it’s safe. Further, while temporarily remote, occasional in person attendance at SHS office will be required. SHS follows established protocols to ensure a clean and safe working environment including mask wearing, social distancing and frequent sanitizing at its locations. SHS will provide necessary tech, including a laptop for remote work.

Hours for this position are Mondays to Fridays, 9:00am to 5:00pm. Flexible.




Responsibilities


Provide quality service to participants:

  • Welcome new residents and actively build relationships, explaining the resident services program, and offering information and support to those wishing to access resources.
  • Develop supportive professional relationships with residents that help enhance the quality of their lives, empower and encourage them in taking the steps to achieve self-sufficiency. The case manager must have passion for ending homelessness.
  • Offer regular and quality contact with participants to maintain trust, to assist in crisis prevention and to assist in meeting individual needs.
  • Conduct needs assessment, develop individual service plan with participants and provide supports necessary to achieve goals.
  • Identify, develop and maintain referral partnerships with local social service agencies that effectively assist residents to achieve their basic needs and life goals in areas including education, employment, mental and physical health. Accessing mental health crisis services or Adult Protective Services for residents is a common component of the position.
  • Ensure residents are informed of opportunities to participate in the direction of programs, and that residents have bona fide and systematic access for expressing concerns and affecting positive change.
  • Provide flexible services during times that meet needs of participants, which may include in person visits.
  • Participating in group shopping with participants.

Provide relevant support to participants to obtain and maintain housing:

  • Conduct outreach to potential participants within shelters.
  • Do screening and assessment to determine eligibility for Housing Support and/or other funding sources.
  • Assist clients with completion of necessary forms to access housing.
  • Review with each participant issues of renter expectations, renter/landlord conflict resolution, and tenant rights.
  • Assist in crisis prevention/ intervention when needed to ensure housing stability.
  • Partner with Property Management when a resident is in jeopardy of eviction and offer support to the resident to positively and quickly rectify the situation.

Provide quality case management service and on-going crisis intervention to participants:

  • Maintain a caseload of a minimum of 16 to 20 case management participants.
  • Meet with each participant for a minimum of 1 hour each week for the purpose of Medicaid Billing and/or Housing Stabilization Services.
  • Offer regular and quality contact with participants to maintain trust, to assist in crisis prevention and to assist in meeting individual needs.
  • Conduct needs assessment, develop individual service plan with participants and provide supports necessary to achieve goals.
  • Assist in crisis prevention/ intervention when needed to ensure housing stability.
  • Communicate and coordinate services with all other team members.
  • Attend and participate in team meetings.
  • Provide flexible services during times that meet needs of participants.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

  • Maintain individual files, including case notes, signed data privacy, intake and discharge summaries, and Releases of Information.
  • Manage participants’ budgets in QuickBooks.
  • Understand and comply with necessary documentation for MN Housing and Hennepin County Specialized Choice Housing Support.
  • Maintain accurate records including employee time sheets and travel expenses.
  • Participate with site visits as requested.
  • Other duties as assigned.

Provide positive representation of SHS through public relations and networking:

  • Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings.
  • Interpret and promote the program to constituents, speak to community organizations or volunteer groups.
  • Develop and maintain positive working relationships with staff, volunteers, and participants.
  • Network with providers of similar services.
  • Participate in professional meetings, workshops, and staff meetings.

Demonstrate essential knowledge, abilities, and skills:

  • Ability to work very well independently, with excellent skills in teamwork and collaboration.
  • Ability to be flexible and manage time.
  • Knowledge of Harm Reduction/Housing First Model and commitment to that model.
  • Knowledge of trauma-informed service and motivational interviewing techniques.
  • Ability to communicate effectively, positively and professionally with participants, providers, landlords, family members and others.
  • Ability to work with individuals from very diverse backgrounds.
  • Ability to perform non-traditional tasks while meeting participant needs.
  • Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
  • Have organizational skills and be able to multi-task in order to accomplish the day-to-day activities.
  • Must possess computer skills, with experience in Microsoft Office Suite. Demonstrate ability to learn additional computer skills/programs as necessary.
  • Ability to maintain confidentiality.
  • Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Commitment to racial equity and social justice:

  • Work within and across agency departments to build culture of equity and antiracism.
  • Evolve knowledge and strategy of equity and antiracism on an individual and team level.
  • Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.



Scope of Position


Employee must share in Housing Services philosophy:

  • People who are homeless, who use drugs and who may live with a mental illness can successfully keep and maintain their housing.
  • Housing is a right. No one should be denied housing for any period of time because of failure in treatment or for failing to choose treatment.
  • People should be met where they are at and offered housing immediately.
  • Harm reduction strategies are a valid and preferred way to work with long-term homeless populations.
  • Full community integration will be a primary goal.
  • Consumers make their own choices.
  • Recovery from mental illness is possible.


Job Requirements:

  • Bachelor’s degree in Human Resources, Human Services and/or related field of study or equivalent experience is required.
  • Experience working with individuals who are homeless or having personally experienced homelessness.
  • Very broad knowledge of housing resources.
  • Must be computer proficient.
  • Driver’s license and access to a car required.

Desired:

  • Experience working with adults with mental illness.
  • Experience working with adults with co-occurring mental illness and substance abuse disorders strongly preferred.


Essential Mental Functions

The employee, in collaboration with the participant, must determine the needs of the participants and how best to meet these needs. This means, the employee will assess a participant’s situation to be able to identify more fully the needs of the participants.

To provide adequate assistance, the employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas.

To interpret policies and guidelines, employee must draw on analytical abilities.

The employee must understand and apply knowledge of domestic abuse, childhood trauma, grief and loss, sexual violence and exploitation, homelessness, social support systems, advocacy, tenant law and case management in terms of providing services to individuals in crisis.

Home visitation requires the employee to be aware of personal safety.

 

Essential Physical Functions

The employee must be able to hear and speak, in order to communicate with staff and participants in person, on the telephone and in writing. Employee must be able to move about the community and public places (such as apartment buildings). Employee must be able to lift items up to 25 pounds on an occasional basis.



Percentage time spent away from main office/location:

Time inside: 80%, Time outside: 20%, Agency travel time required: 5%

Travel includes travel within the community including attending community meetings, and accompanying participants to appointments.


Percentage time spent in direct care: 80% (includes travel time)


Type of guidance and supervision received: Will participate in regular team meetings as well as weekly direct supervision meetings.


Number of Direct Reports: None


Number of In-direct Reports: None


Budget Responsibility: None

 
Requirements
Job Requirements:
- Bachelor’s degree in Human Resources, Human Services and/or related field of study or equivalent experience is required.
- Experience working with individuals who are homeless or having personally experienced homelessness.
- Very broad knowledge of housing resources.
- Must be computer proficient.
- Driver’s license and access to a car required.


Desired:
- Experience working with adults with mental illness.
- Experience working with adults with co-occurring mental illness and substance abuse disorders strongly preferred.
Employer
Sandrine Lah
160 Glenwood Avenue
Minneapolis MN 55405
United States
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